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Privacy Policy

Privacy Notice – Valero loyalty programme members, Valero app users and visitors to Valero loyalty programme websites

This Privacy Notice sets out what personal data we collect, for what purposes and your rights in this respect.

Important information and who we are

Valero Energy Ltd, or one or more of the companies within the Valero group of companies, collectively referred to as “Valero”, “we”, “us” or “our”, either solely or jointly with its affiliates within the Valero group of companies is the controller responsible for your personal data. If you have any questions about this Privacy Notice, please contact us using the details set out below. It is important that you read this Privacy Notice together with any other privacy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

What does this Privacy Notice cover?

This Privacy Notice provides information regarding the processing of your personal data when using our services whether as:

  • a member of a Valero loyalty programme such as Texaco Star Rewards or Valero SaveUP ‘Valero Loyalty Programme(s) Member’;
  • a visitor to a Valero loyalty programme website including Texaco Star Rewards and Valero SaveUP ‘Valero Loyalty Website’; and/or
  • a user of a Valero loyalty programme mobile application including Texaco Star Rewards and Valero SaveUP ‘Valero App(s)’.

In addition to this Privacy Notice, Valero may issue separate or supplementary privacy notices that provide further details about the processing of your personal data in specific contexts, including where you engage with Valero in a specific capacity, such as a retail customer, job applicant, or member of the public. Any additional privacy notices containing further information about the processing of your personal data will be communicated to you separately.

Processing children’s data – We do not knowingly collect data relating to children. If you are under 13 years old please do not send us your personal data – for example, your name, address and email address. If you wish to contact Valero in a way which requires you to submit your personal data please get your parent or guardian to do so on your behalf.

Third party links

Our Valero Loyalty Websites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites, and any services that may be accessible through them, have their own privacy notices and that we do not accept any responsibility or liability for these notices or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these notices before you submit any personal data to these websites or use these services.

The data we collect about you

We may collect, use, store and transfer different kinds of personal data about you as follows:

  • Identity Data
  • Contact Data
  • Transaction Data
  • Device Data
  • Usage Data
  • Marketing and Communications Data
  • Location Data

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice. We do not collect any special categories of personal data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. Nor do we collect any information about criminal convictions and offences. If you fail to provide personal data where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. For example, to provide you with goods or services. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

We collect information, including personal data about you, as a Valero Loyalty Programme Member, user of Valero Apps and/or as a visitor to a Valero Loyalty Website or Valero administered social media page ‘Valero Social Media Page’.

This information may be either:

  • Information that you provide to us – when creating an account profile either through a Valero Loyalty Website or a Valero App, we may ask for your name, e-mail address, home address and phone number, month and year of birth your contact preferences and information necessary for answering any security questions. If you decide to become a Valero Loyalty Programme Member, we may ask you to provide further personal data necessary for the performance of such services and/or authentication such as, month and year of birth if collected, communications preferences and mobile number in order to create and manage your account and to provide you with any Valero Loyalty Programme membership details, including your membership card ‘Membership Card’;
  • Information that we obtain through your use of Valero services – we will also collect information about how and where you use or purchase Valero services and products. Such information may include electronic device information, IP addresses, log information, browser type and preferences, location information, online identifiers to enable ‘cookies’ and similar technologies. Your purchase history includes data regarding specific products you buy, the total amount of your purchases per transaction, the time and place of the purchases you make and the payment method you use;
  • If you are a Valero Loyalty Programme Member – we will collect information about your participation in these programmes. This includes data regarding the type and description of the award you have chosen, the awards you have chosen, the amount of points you have redeemed, the frequency and time of redemption of your points and the delivery method used to provide you with your award, if any;
  • Information gathered through external sources – in order to ensure we have the most up to date information about you to provide you with better products and increasingly tailored services, we may combine information that we hold about you, with additional information which is publicly available or obtained through authorised third parties. This includes information about your shopping habits and related products or services that you may use, such as the number of household cars that you possess or the types of cars that you are interested in; or
  • Information gathered through social media pages – when you communicate with us through a Valero social media page, for example, when you comment on, share or react to a post, upload media, send a personal message or subscribe to a Valero social media page, we may receive personal data about you such as your user name, profile picture, hometown, email address and gender. We will use any personal data received from social media in accordance with this Privacy Notice.

How we use your personal data

We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances:

  • Where you have consented before the processing.
  • Where we need to perform a contract we are about to enter or have entered with you.
  • Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Where the processing is based on consent, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent.

Purposes for which we will use your personal data

We process your personal data for the purposes of:

  • providing our products and deliver our services to you;
  • managing relationships and marketing, such as maintaining and promoting contact with you;
  • account management including account verification, that is, ensuring that only you or someone you have authorised can access your account and information;
  • customer service and development of our products and services;
  • performance of and analysis of market surveys and marketing strategies;
  • promotions and contests offered to Valero Loyalty Programme member(s), including offering you digital rewards to recognise you as a valued customer; or

or for a secondary purpose where it is closely related, such as:

  • storing, deleting or anonymising your personal data;
  • audits, investigations, dispute resolution or insurance purposes, litigation or defence of claims;
  • statistical, historical or scientific research; or
  • legal and/or regulatory compliance.

Communication and marketing – your choices

If you have consented to receive communications from Valero, or if you have previously purchased goods/and or services from us and permitted by local law, you may receive offers that are tailored towards your preferences based on the information gathered about you from the various sources described above in order to provide you with better products and increasingly tailored services.

We may send you service updates and notifications without your advance consent only where such updates and/or notifications are necessary for the proper functioning of the Valero Apps or other services that you use.

You may receive pertinent offers and communications by different channels and you may update your subscription preferences via your personal profile settings anytime or use the unsubscribe functionality for the different digital channels.

Cookies

We use cookies and/or other tracking technologies to distinguish you from other users of Valero Loyalty Websites and Valero Apps and to remember your preferences. This helps us to provide you with a good experience when you browse any Valero Loyalty Website or use a Valero App. For detailed information on the cookies we use, the purposes for which we use them and how you can exercise your choices regarding our use of your cookies, see our Cookie Policy.

https://www.valero.com/privacy-statement

Disclosures of your personal data

  • We may share your personal data with the third parties acting as processors who provide member fulfilment services and call-centre management, database management and website development.
  • Service providers acting as processors based in the UK who provide IT and system administration services.
  • Services providers acting as controllers in relation to redemption of vouchers and reward points.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

International transfers

Some of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use certain service providers, we may use specific contracts approved by the UK which give personal data the same protection it has in the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

Data security

All information you provide to us is stored on our secure servers. Where we have given you or where you have chosen a password that enables you to access certain parts of our Valero Loyalty Websites or a Valero App, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. We will use user authentication, data encryption, tokenisation, password management and on device biometrics. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so. Please be aware that internet transmissions are never completely private or secure and that any message or information you send using a Valero Loyalty Website or Valero App may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

Data retention

In some circumstances you can ask us to delete your data, see Your legal rights below for further information. In some circumstances we will anonymise your personal data, so that it can no longer be associated with you, for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. In the event that a Membership Card linked to Valero Loyalty Programme membership account has not been swiped for an eligible purchase for a period of 24 months then we will treat the account as expired and your personal data may be deleted.

You have the right to:

  • Request access to your personal data, commonly known as a “data subject access request”. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure or deletion of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Contact us using any of the details below to request your data or personal data is deleted:
  • Post:
  • SaveUP: Freepost RTJL-BSGK-TCTJ, Save Up, PO Box 33, Ross on Wye, HR9 9WA
  • Star Rewards: Freepost RTJL-BSGK-TCTJ, Star Rewards, PO Box 33, ROSS ON WYE, HR9 9WA
  • Email:
  • saveup@clientmail.eu.com or starrewards@clientmail.eu.com
  • SaveUP Phone: 0800 177 7183.
  • Star Rewards Phone: 0800 234 6336
  • Calls from landlines are free. Calls made from mobile phones may be charged – check with your mobile service provider.
  • Through our Valero Loyalty Websites, by selecting ‘Contact Us’.
  • Object to processing of your personal data where we are relying on a legitimate interest or those of a third party and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
  • if you want us to establish the data’s accuracy;
  • where our use of the data is unlawful but you do not want us to erase it;
  • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
  • Right to make a complaint where your interaction with our websites or services is subject to UK data protection law, including the Data (Use and Access) Act 2025, you are required to raise any data protection complaint directly with us in the first instance before escalating the matter to the UK Information Commissioner’s Office (ICO).

Data protection complaints subject to UK data protection law may be submitted by emailing:

privacylead@valero.com

Or

By post:

FAO: Global Data Privacy Lead
Valero Energy Ltd.
27th Floor
1 Canada Square
Canary Wharf
London
E14 5AA

If you remain dissatisfied after receiving our final response, you may contact the Information Commissioner’s Office (ICO) at:

https://ico.org.uk

Changes to the Privacy Notice and your duty to inform us of changes

We keep our Privacy Notice under regular review. It may change and if it does, these changes will be posted on this page. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.